Shopping Information

Jewellery By Nasira prides itself on providing exceptional customer service both online and in-store. We have provided some information below to answer questions often asked by our customers however should you have any further questions, please email us at info@jewellerybynasira.com or leave a message on the enquiry form under “Contact Us” and we will get back to you.

How can I get additional information on the item I am thinking of purchasing?

If you require more information on a product, please get in touch by emailing info@jewellerybynasira.com

Is purchasing on-Line safe?

It is extremely safe purchasing online with Jewellery By Nasira as all payments are protected by the PayPal agreement.

How do I pay?

All payments are processed securely via PayPal. All transactions take place via secure connections and are protected with the latest industry standard security protocols.

How much is postage?

The buyer covers the non-refundable postage cost unless there is a complimentary postage promotion (offering free delivery) which will be clearly stated on the website.

Postal rounds are done up to four times a week. Please ensure that you provide an address where you or someone can sign on your behalf upon delivery.

All standard boxed pieces are sent by Royal Mail’s 2nd class signed for at £4.00 for items under £100 of value. Items that are not shipped in boxes, such as smaller items of jewellery are posted as 2nd class signed for at £2.50 per item.  The website will automatically calculate your delivery costs at checkout.

For purchases with a value over £100.00, please email us at info@jewellerybynasira.com so that we can discuss the various options available or choose the Next Day 1st Class signed for delivery.

We accept no liability for when Royal Mail fails to deliver but will do our utmost to trace all parcels we send.

International Delivery 

Should you require an item to be posted internationally, please contact us on info@jewellerybynasira.com so that we can assist with your order postage.

How is my order delivered? 

If an item is in stock we will send it out within 1- 3 working days. Items on back order will be assessed and time scale quoted individually – please get in touch for more information regarding this.

What if I receive my order but the package has been tampered with or is open upon arrival? 

Please do not accept any parcels that have either been opened or damaged during transit. Please contact us on info@jewellerybynasira.com to make us aware. We do not accept any liability for any orders that you have accepted which are damaged upon arrival.

Returns

Jewellery and accessories are bought “as seen” online through pictures/videos.  If you have any doubts, we encourage you to ask for details and additional information about the product before placing an order. Due to hygiene reasons, we are unable to offer a refund or exchange on any jewellery that includes earrings and nose pieces. If for any reason your item arrives faulty, please report this via email to info@jewellerybynasira.com with photographs of the faults within 48 hours of receipt of the item.  

Please email info@jewellerybynasira.com for a return code and return instructions, as we are unable to accept any items that are sent without any notification.  All items must be received within 14 days of receiving for a refund to be processed (proof of postage is required) and the return items must be send back tracked in case of loss.  The value of insurance should cover the value of the items in case of loss on return, as we cannot be held responsible.

Sale items cannot be refunded and can only be exchanged (earrings exempt) or we can offer a credit note for the purchase amount minus the postage

All refunds are dealt with on an individual case basis.  The customer is responsible for the return postage (which is non refundable).

Who should I to contact if I have any questions?

Should you have any questions please contact us using the contact form on the website under “Contact Us” or directly on email: info@jewellerybynasira.com and we will do our best to assist you.

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